Job
- Level
- Junior
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Putzbrunn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers in selecting optimal prototyping and production solutions, answer technical inquiries, review 3D CAD data, and collaborate closely with cross-functional teams.
Your role in the team
- Work closely with Sales and Customer Service to provide technical expertise, helping customers identify the right prototyping and production solutions for their needs.
- As an Application Engineer, you will support a wide range of projects, guide customers through technical challenges, and use your broad knowledge of Protolabs' service offering to drive new and growth business.
- Support new prototype launches and ongoing production engineering for new and growing customers across EMEA.
- Respond quickly and accurately to customer technical queries, including material, mouldability, and part design challenges.
- Understand customer technical requirements and recommend suitable design changes and solutions.
- Review 3D CAD data, DFM feedback, and RFQs, helping customers implement required adjustments.
- Provide technical guidance to customers and sales on process capabilities, limitations, risks, and project feasibility.
- Work cross-functionally with operations, quality, contracts, and engineering teams to support project delivery.
- Escalate or hand over projects to specialist teams where needed.
- Deliver strong pre-sales and customer support through calls, emails, chat, design reviews, webinars, and occasional site visits or trade events.
- Support sales enablement through technical training, presentations, and shadowing for new team members.
- Follow internal processes, documentation, and response-time expectations while carrying out additional duties as required.
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Our expectations of you
Education
- Bachelor's or Master's degree in a relevant field, or equivalent practical experience.
Qualifications
- Background in mechanical or manufacturing engineering or a related field.
- Knowledge of injection moulding, CNC machining, 3D printing, or design for manufacture principles is highly desirable.
- Customer-focused, goal-oriented, and comfortable working to clear metrics and deadlines.
- Strong problem-solving skills, attention to detail, and a sense of urgency.
- Able to manage multiple priorities, work independently or collaboratively, and respond well to feedback.
- Fluent English required; French, German, or Italian would be an advantage.
Experience
- Experience with 3D CAD modelling and the ability to read 2D technical drawings.
- Early-career profile with 0-2 years' experience, depending on background.
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What we offer
- We have an open and collegial corporate culture with flat hierarchies in an international environment.
- Extensive e-learning platform with over 300 courses.
- Access to a wide variety of employee benefits through cooperation platforms.
- Free parking, free charging stations for e-bikes/scooters, free drinks, and a fruit basket.
- Flexible benefits portal for individual salary optimization.
- Permanent employment contract, 40-hour work week, and 30 vacation days.
- Flexible work arrangements and opportunities for hybrid working.
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Topics that you deal with on the job
Job Locations
This is your employer
Protolabs
Protolabs is a leading provider of digital manufacturing solutions, offering a comprehensive service from prototype development to series production. The company serves various industries, including medical technology, aerospace, electronics, automotive, and consumer goods, with custom, high-quality parts. With manufacturing locations in the USA, UK, Germany, and other countries, Protolabs ensures fast delivery times and top-notch quality.
Description
- Company Type
- Established Company
- Industry
- Industry, Production
Application Engineer
- Location
- Putzbrunn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
