Job
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Your role in the team
- You work closely with our sales team and business development.
- In the development phase, you primarily support the maintenance of our system as well as onboarding and customer support.
- Management of clients and partners on our platform: You create client profiles, answer questions, resolve issues, and impress with tailored solutions.
- Maintenance of content on the platform including tagging: You quickly familiarize yourself with the topic matrix of our partner network and update the content independently and reliably.
- Reports from the platform: You create tailored evaluations for our clients and the team.
- Management of internal technical interfaces: You look beyond the horizon and actively contribute to the further development of the system.
Our expectations of you
Qualifications
- You are studying Business Informatics, Computer Science, Data Science, or a comparable degree program.
- A strong technical understanding is definitely one of your strengths.
- You possess excellent communication skills, a friendly demeanor, and a structured work approach.
- You enjoy the dynamic way of working in a newly emerging business area.
Experience
- You have some experience in Customer Service and with platform solutions such as CMS, LMS, LXP – but it's not a requirement.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Bitkom vertritt mehr als 2.700 Unternehmen der digitalen Wirtschaft, davon gut 1.900 Direktmitglieder. Sie erzielen allein mit IT- und Telekommunikationsleistungen jährlich Umsätze von 190 Milliarden Euro, darunter Exporte in Höhe von 50 Milliarden Euro.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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