Job
In this role, you assist customers with the implementation and use of in-house applications, solve technical challenges in support, and test software for quality while maintaining customer communication in the ticketing system.
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Job technologies
Your role in the team
- They support our clients in effectively utilizing our proprietary applications.
- They accompany our customers during the initial steps with new applications and ensure a smooth start.
- You assist our clients with challenges, including via phone, and provide competent support.
- They test our applications before they are deployed to the customer to ensure the highest quality.
- You manage customer communication and documentation in the ticketing system.
Our expectations of you
Education
- You have training as an IT specialist for system integration, business informatics, IT systems sales, IT system management, or a comparable qualification.
Qualifications
- You have already worked with one or more of these technologies: AVD / VDI, Windows Server, networking / infrastructure, phone systems / cloud telephony, Microsoft 365, firewalls, NAS, surveillance, managed backup (cloud backup systems), Nextcloud.
- Ideally, you have already worked with ticketing systems.
- You are proficient in handling the common Windows and Apple operating systems; Linux is a plus.
- Your German language skills are excellent in both spoken and written form.
- You are ambitious, highly focused, and organized, capable of working efficiently in a highly dynamic environment.
Experience
- You have initial experience in support, whether written, by phone, or via remote maintenance.
What we offer
- An attractive compensation.
- 30 days of vacation as well as December 24th and December 31st off additionally.
- Flexible and mobile working.
- A responsible position with a lot of creative freedom.
- Good opportunities for advancement.
- A versatile and challenging scope of responsibilities.
- A modern and family-friendly working environment with flat hierarchies.
- Regular company events (e.g., summer party, Christmas party, New Year's reception, etc.).
Job locations
About your employer
dr.apfel it-lösungen is an IT service provider based in Wietzen, Germany, supporting business clients in the Bremen economic region with IT infrastructure and digital solutions.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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