Job
- Level
- Senior
- Job Field
- IT, Project, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will coordinate strategic customer engagements, provide technical updates, and support risk management while steering the progress of GPU system projects through all phases.
Job Technologies
Your role in the team
- The EM keeps strategic customer engagements moving by connecting the right people, clarifying decisions, and leading all aspects of project progress.
- You will partner closely with project delivery managers, Solution Architects, Sales, OEM/SI partners, Operations, NVIDIA customer support, and NVIS leadership so customers experience NVIDIA as one coordinated team.
- Leiten Sie die Kontokoordination vom frühen Planungsstadium bis hin zum Bring-up, Support-Übergabe und Day-2-Bereitschaft, wobei Sie Prioritäten, Verantwortlichkeiten und nächste Schritte klar im Blick behalten.
- Create concise updates with RAG view, executive summary, delivery progress, top risks, open actions, and path-to-green plans.
- Drive fast resolution of P0/P1 blockers and material customer, delivery, commercial, or operational risks with clear recommended actions.
- Align scope and commercial commitments with Sales and Solution Architecture, including support packages, software licensing, and professional services expectations.
- Provide clear technical guidelines for key customer requirements.
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Our expectations of you
Qualifications
- Required qualifications should show a history of leading complex customer work, building trust with senior audiences, and translating technical delivery signals into clear decisions.
- Demonstrated success guiding cross-functional teams in matrixed organizations and holding teams accountable to commitments.
- Strong risk, issue, change, and blocker-resolution practice while balancing strategic oversight and operational awareness without owning day-to-day execution.
- Excellent communication, partner management, and influencing skills, with technical depth in data center systems, AI platforms, networking, compute, storage, or cloud-scale programs.
- Ability to travel up to 25% and support occasional weekend work when required for critical customer deployments, site events, or time-sensitive issue resolution.
Experience
- BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience.
- 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs, including work with executive customer audiences.
- Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP-level summary.
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What we offer
- NVIDIA is redefining what is possible in AI, accelerated computing, and large-scale compute systems.
- Within NVIDIA Infrastructure Services (NVIS), we help customers, OEMs, and NVIDIA teams bring advanced GPU systems from early planning into production use.
- We are expanding the Engagement Manager team to oversee customer-facing coordination for our most complex NVIS engagements, from initial alignment through deployment, handover, and long-term support readiness.
- We are excited to add people who can connect technical teams, customer leaders, and NVIDIA decision makers while keeping risks visible and progress clear!
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Topics that you deal with on the job
Job Locations
This is your employer
Nvidia
For the past two decades, NVIDIA has been constantly reinventing itself. The invention of the GPU by NVIDIA in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing.
Description
- Founding year
- 1999
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Senior Solutions Architect, Engagement Manager
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
