Job
In this role, you handle incident and problem management in heterogeneous networks, plan and implement projects, communicate with vendors, and maintain network documentation and CMDBs.
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Your role in the team
- In this position, you will be responsible for incident, change, and problem management in the area of heterogeneous customer networks (2nd and 3rd level, primarily remote).
- They plan and implement network projects, analyze network disruptions, communicate with manufacturers and, if necessary, directly with the customer for troubleshooting in the network area, and maintain network documentation and CMDBs.
- Furthermore, your responsibilities include presales support in the field of network and security technologies, participation in a 24x7 on-call duty, and occasional on-site assignments at customer locations in the NRW region.
Our expectations of you
Education
- Completed IT training, e.g., as an IT specialist (all genders) in system integration or IT electronics technician (all genders), or a degree in computer science with several years of professional experience as a System Engineer (all genders) in network and security technologies.
Qualifications
- Strong analytical skills and problem-solving competence, excellent German and proficient English skills, as well as willingness to travel when client projects are carried out outside of Cologne.
Experience
- Knowledge and experience with core network services (DNS, DHCP, proxy servers, mail relays, load balancers, RADIUS).
- Practical experience with products from manufacturers Cisco, Fortinet, Check Point, and initial experience with Microsoft Azure network products (e.g., Azure Virtual Network, Azure Load Balancer).
- Knowledge of network concepts and tools in cloud environments, as well as experience with common tools and operating systems in network environments (Linux, Wireshark).
What we offer
- Secure job: permanent contract and attractive compensation.
- Good balance: working time account and 30 vacation days - even 32 from the fifth year of employment.
- Development: personalized training, on-the-job training, diverse tasks, and support in obtaining certifications.
- Modern Equipment: Up-to-date IT gear for your daily work.
- Mobility: discounted Germany ticket and bike leasing for city bikes, mountain bikes, racing bikes, or e-bikes.
- Financial provision: subsidy for asset-building benefits or company pension schemes.
- Strong team spirit: short decision-making processes, informal culture, friendly collaboration, and diverse team events.
- Additional extras: Health Week, referral bonus, corporate benefits, as well as access to the DATAGROUP Fanshop including a welcome voucher.
Benefits
Topics you will work on
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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