Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Gleichen
- Working Model
- Onsite
Job Summary
You are responsible for 1st-level support, hardware installation, and collaboration with external service providers while ensuring IT operations at multiple locations.
Job Technologies
Your role in the team
- As an IT Service employee, you are responsible for the overall setup.
- Your deployment is primarily in the central administration in Gleichen-Rittmarshausen.
- They mainly work independently and in close coordination with management, administration, and the departments.
- For technical questions, you are connected to an external IT service provider with whom we have been working collaboratively and trustfully for many years.
- Your task includes ensuring IT support for the residential groups and the special needs school at the locations Gleichen-Rittmarshausen, Bischhausen, and Göttingen.
- Your responsibilities in the IT sector include:
- 1st-Level Support, End-User Help Desk
- Logging of fault reports and service requests via phone and email, processing on-site or via remote support (TeamViewer), RMM tool
- Performing minor technical repairs
- Procurement, installation, configuration, deployment, and documentation of hardware such as PCs, notebooks, printers, and mobile phones, as well as software.
- Interface with executive management and leadership regarding all IT-related topics
- Interface and communication with external IT service providers
- Support for users in the area of Microsoft Office / Microsoft 365
- Administration of internal IT systems
- Administration and maintenance of the RMM tool and inventory management software
- Management of printers, copiers, and media technology; technical support for maintaining our homepage
- Management of our 3 phone systems (Unify) as well as landline and mobile contracts.
- IT budget planning in collaboration with management and external IT service providers in the telecommunications sector: management of landline and mobile contracts (DSL contracts) and, if applicable, the telephone system (Unify).
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Our expectations of you
Education
- a completed apprenticeship as an IT specialist, IT systems electronics technician, or a comparable qualification with relevant professional experience in IT and/or additional qualification in the field of IT, solid knowledge of operating systems, server operating systems, Exchange Server, network technology, Office applications,
Qualifications
- We expect:
- Basic knowledge of web technology and web design,
- basic knowledge of data protection (EU-GDPR)
- Service mentality, understanding of service, and communication skills,
- Flexibility, organizational skills, and team spirit.
- Willingness to participate in training and further education.
- holistic, solution-oriented, and structured thinking.
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What we offer
- We offer:
- collaboration within a qualified multiprofessional team
- a challenging task with opportunities for design and creativity
- a salary according to TVöD including special benefits and two regular supervisions, professional consultations, internal and external training, regeneration days per year
- additional retirement provision (VBLU)
- This position is an absolute trust position.
- You will gain knowledge of highly sensitive data during your activity.
- Confidentiality and discretion should therefore not only be a matter of course but also have the highest priority.
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Job Locations
This is your employer
Psychagogische Kinder- und Ju- gendhilfe Rittmarshausen e.V.
The Psychagogical Child and Youth Assistance Rittmarshausen e.V. provides support for children, adolescents, and young adults facing challenging life situations. In the Göttingen region, the organization has residential and day groups as well as a special needs school aimed at promoting the emotional, social, and professional development of its clients through therapeutic interventions and group activities.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT service employees
- Location
- Gleichen
- Working Model
- Onsite
- Diversity
- Open for all genders
