Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wächtersbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage our clients' IT systems, resolve second-level support issues, and independently conduct projects and automations to enhance efficiency.
Job Technologies
Your role in the team
- Operations: You take operational responsibility for our clients' IT - proactively maintained and managed to prevent any issues from arising.
- Support: You resolve user issues via phone, remote support, and on-site - from second-level cases to quick small tasks in between.
- Projects: You independently manage IT projects - from initial assessment through planning to implementation and acceptance.
- Automation: You build the tools that eliminate routine tasks - patch management, updates, onboarding processes, monitoring rules.
- Consulting: You identify where a client could work more efficiently with modern technology and address it.
- Documentation: You keep your work traceable in our documentation system - also for the colleague who will take the call tomorrow.
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Our expectations of you
Education
- Completed IT training (e.g., IT Specialist System Integration) or comparable practical experience - career changers with solid hands-on experience are explicitly welcome.
Qualifications
- Proficient in Windows Server environments, networking technology, and firewalls.
- You can manage a project on your own without anyone standing behind you.
- Friendly, confident demeanor and genuine joy in helping people.
- Meticulous, documented work approach.
- Excellent German skills (our clients speak only German).
- Class B driver's license.
Experience
- Experience in direct end-user support - and the willingness to take even simple inquiries seriously.
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What we offer
- Salary: We'll discuss it right in the first phone call, not at the end of the process. Tell us your expectations - we'll tell you immediately and honestly whether we can meet them.
- Home office: One day per week by arrangement - the remaining days you are in the office and with the client.
- Electric pool vehicle: A company car is available for client appointments - you do not use your own car.
- Training sessions that take place: Microsoft, Sophos, and Wildix certifications during working hours, we cover the exam fees.
- 30 days of vacation.
- Short communication channels: Direct contact with the owner, decisions made on the same day instead of the next quarter.
- Technology that is fun: Up-to-date equipment, company phone and laptop, no five-year-old crutches.
- Breadth instead of tunnels: From a two-person planning office to an operation with multiple locations - you get a spectrum that you would never see in an internal IT.
- Easily accessible: Five minutes' walk from Wächtersbach train station, free parking right in front of the door.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Rieser IT Systeme GmbH
Rieser IT Systeme GmbH is an IT service provider and system house that specializes in IT support and consulting for medium-sized companies in the Main-Kinzig and Rhein-Main regions. The small team offers comprehensive IT support, Microsoft 365 services, IT security, as well as cloud telephony and automation solutions. Close collaboration with clients allows for efficient handling of both projects and ongoing support tasks.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT System Administrator - Second-Level Support, Projects & Automation
- Location
- Wächtersbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
