Job
- Level
- Experienced
- Location
- Bielefeld
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you support customers in 2nd and 3rd level software support, analyze data, resolve technical issues, and implement targeted software enhancements.
Job Technologies
Your role in the team
- You are the point of contact for our customers when it comes to questions, challenges, or specific issues related to our software. In doing so, you ensure a solution-oriented and reliable support.
- You regularly analyze data, prepare understandable results, and derive appropriate action recommendations from them. In this way, you actively contribute to identifying problems precisely and solving them sustainably.
- In close collaboration with various specialist departments, you work on solving interdisciplinary issues. You bring your technical understanding as well as your ability to quickly grasp connections.
- On the source code level, you systematically analyze problems and implement corrections. Additionally, you carry out minor software adjustments to specifically optimize functions.
- From the initial notification to the final clarification, you keep track of all processes. At the same time, you ensure that our clients are always transparently and reliably informed about the current status.
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Our expectations of you
Education
- Ideally, you have completed training in the IT field and have gained professional experience in software support or development. Knowledge of C#/.NET, Java/Android, and/or web applications is also a plus.
Qualifications
- In addition to an open and communicative manner, what sets you apart is your enthusiasm for solving even challenging problems. Even with complex requirements, you remain structured and keep an overview.
- You are proficient in common Office programs and ideally have some initial experience with databases. This enables you to prepare information accurately and better understand technical contexts.
- Your English skills are good enough to confidently conduct phone calls with international clients. This way, you can also communicate confidently and professionally with foreign contacts.
- Even without a traditional IT background, you are welcome with us if you bring technical understanding, willingness to learn, and a good sense for software. What matters most is that you can understand complex topics and develop solutions.
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What we offer
- Attractive compensation, 30 vacation days, free on Christmas and New Year's Eve.
- Flexible working hours, home office option.
- High degree of creative freedom.
- Versatile career and development opportunities.
- Cool company events, structured onboarding.
- 1 time per week ice cream or crepe from the ice cream truck.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
C-trace Gmbh
As a digital pioneer in the waste management industry, c-trace has always been at the forefront of new technological developments. Since 2005, we have equipped not only vehicles, but also all types of container systems with state-of-the-art hardware.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2005
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employees in 2nd and 3rd level software support
- Location
- Bielefeld
- Working Model
- Onsite
- Diversity
- Open for all genders
