Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will respond to customer inquiries about missing luggage, provide updates on the investigation status, arrange delivery dates, and assist with urgent purchases while delivering excellent customer service.
Your role in the team
- You are the direct contact person for customers, struggling with luggage that did not arrive.
- Via phone or e-mail, you will answer all questions regarding the current investigation status, the current location of the item, or the scheduled delivery date.
- You arrange delivery dates for luggage found with customers, offer delivery alternatives (for example, at the bakery next door), and, if necessary, make payments so that the customer can buy the most urgent items while waiting for their luggage.
- You work in a customer support / customer service environment.
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Our expectations of you
Qualifications
- Can work shifts.
- Well organised.
- High sense of personal accountability.
- Multicultural awareness.
- Ability to take solid decisions.
- Fluent in Dutch.
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Job Locations
This is your employer
Workstation AG Personalvermittlung
Founded in 2002, Workstation AG is an established company in personnel services based in Berlin, offering tailored solutions for its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Help Desk missing luggage
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
