Job
In this role, you will be responsible for the initial assessment and resolution of IT issues, perform workstation installations, and manage user permissions in AD or M365 environments. Documenting processes is also a key part of your daily tasks.
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Your role in the team
- Initial diagnosis, analysis, and resolution of IT issues (tickets / phone / on-site support)
- Carrying out workplace installations: PCs, notebooks, monitors, printers, scanners
- Management of the telephone system as well as the setup and administration of telephone and DECT devices
- User and rights management (e.g., in AD or M365 environments)
- Documentation of processes and maintenance of the knowledge base
- Support in asset management (device management, inventory)}
Our expectations of you
Education
- Completed IT training or professional experience in IT support
Qualifications
- Good knowledge of Windows 10/11 and Office 365
- Basic knowledge of network technology and hardware
- You live the MITogether and enjoy working on-site
- High service orientation, strong communication skills, and team spirit
- Enjoyment of practical work and direct user contact
What we offer
- A responsible role in a team that is fun
- Varied tasks in a modern IT environment
- A structured onboarding and clear processes
- Attractive bike leasing to promote your mobility and health
- Employee Benefits Portal
- Company pension scheme, in-house canteen as well as a variety of corporate events - and much more
Job locations
About your employer
ROMA ist die führende Marke für Sonnenschutzsysteme mit höchstem Anspruch an Funktionalität, Ästhetik und Langlebigkeit. Als mittelständisches Unternehmen ist unsere wichtigste Erkenntnis in mehr als 39 Jahren Unternehmensgeschichte: Wohnen beginnt vor dem Fenster.
- 50-249 Employees
- Established Company
- Onsite
- Industry, Production
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