Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage our Microsoft 365 environment, oversee device management with Intune, conduct identity management, provide 2nd-level support, train users, and develop automated processes.
Job Technologies
Your role in the team
- Operation, configuration, and further development of our Microsoft 365 environment (Exchange Online, SharePoint Online, Teams, OneDrive).
- Device and application management with Microsoft Intune: Autopilot, configuration and compliance policies, app deployment.
- Identity and Access Management in Microsoft Entra ID: Users, Groups, Roles, Conditional Access, MFA.
- Introduction and configuration of Microsoft Copilot, including the necessary permissions and data hygiene.
- 2nd-level support for all M365 topics in the ticket system: analyze disruptions and resolve root causes sustainably.
- Train and support users, create clear instructions.
- Participation in automation (PowerShell, Power Platform), documentation, and IT security.
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Our expectations of you
Education
- Completed IT training, e.g., Fachinformatiker:in Systemintegration, or comparable practical experience.
Qualifications
- Secure practices in Microsoft 365, Microsoft Intune, and Microsoft Entra ID.
- Basic knowledge of PowerShell and a passion for automation.
- Enjoyment in helping people, patience, and the ability to explain technology understandably.
- Independent, structured working approach and the commitment to address root causes rather than symptoms.
- Excellent spoken and written German skills.
- You embody the goals and values of Diakonie.
Experience
- Experience or serious interest in configuring Microsoft Copilot.
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What we offer
- Fair pay according to collective agreement (BAT-KF EG 9).
- Annual special payment, child supplement, and company pension scheme.
- 30 days of vacation as well as days off on December 24th / December 31st.
- Provision of a company mobile phone.
- Germany ticket at a discounted price or the option to purchase a company bike.
- Discounts at the shopping portal WGKD.
- Training opportunities and supervision.
- Health prevention, offered by RV-fit.
- Employees' interests are supported by the committed employee representation.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Diakonie Deutschland
The Protestant Church in Germany is actively committed to social engagement. In this context, Diakonie Deutschland is the welfare organization that is particularly concerned with social issues. Numerous free churches and old-denominational churches are also involved in this and contribute to a better society.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Supporter Microsoft 365
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
