Job
- Level
- Experienced
- Location
- Bruchweiler
- Working Model
- Full Remote
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle support requests in 1st- and 2nd-level support, conduct error analyses, and assist customers with the T2med practice software, including phone consultations and documentation of cases.
Job Technologies
Your role in the team
- Telephone Support
- Remote maintenance of IT systems
- Support with the practice management software T2med
- Processing support requests in 1st and 2nd level support
- Error analysis and troubleshooting
- Consulting and support for our clients
- Documentation of support cases
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Our expectations of you
Qualifications
- Good Windows skills
- Basic knowledge of networks and IT infrastructures
- Knowledge of macOS and Linux is an advantage
- Good command of German, both written and spoken
- Customer-oriented demeanor
- Independent and reliable working style
- Knowledge of the practice management software T2med is an advantage.
Experience
- Experience in IT support is an advantage
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What we offer
- 100% remote work possible
- Flexible working hours
- Modern work equipment
- Comprehensive onboarding
- Flat hierarchies
- 30 days of vacation per year
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Medheads It Gmbh
medheads IT GmbH is an IT service provider specializing in healthcare, based in Bruchweiler. The company supports outpatient and inpatient facilities in the planning, implementation, and operation of their IT infrastructure. The focus is on tailored solutions for medical institutions.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT support staff
- Location
- Bruchweiler
- Working Model
- Full Remote
- Diversity
- Open for all genders
