Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neustadt an der Donau
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for our employees on IT inquiries, analyze issues, manage support tickets, and assist in the setup of hardware and software.
Job Technologies
Your role in the team
- First point of contact for our employees regarding IT issues and user inquiries (First Level Support).
- Acceptance, analysis, and processing of support requests via telephone, email, or ticket system.
- Qualified fault analysis as well as independent resolution of standardized IT issues.
- Support in setting up, configuring, and maintaining workstations (hardware and software).
- User and permissions management (e.g., Active Directory).
- Installation, configuration, and maintenance of IT end devices (PCs, laptops, printers, mobile devices).
- Documentation of disruptions, solutions, and processes in the ticketing system.
- Support with IT rollouts, updates, and internal IT projects.
- Ensuring smooth IT operations and high user satisfaction.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Basic knowledge of Windows operating systems and common standard software (e.g., Microsoft 365).
- Basic understanding of IT infrastructures, networks, and hardware.
- Knowledge of Active Directory, user and rights management is desirable.
- Good German language skills, both written and spoken.
- Service- and customer-oriented working style.
- Friendly, communicative, and approachable demeanor.
- Willingness to learn and interest in new IT topics and technologies.
Experience
- Initial experience with ticketing systems is an advantage.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
RENG Industriesysteme GmbH
RENG Industriesysteme GmbH, an established company since 1965, specializes in electrical engineering and offers comprehensive services in electrical installation and automation technology.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Electronics, Automatization
First Level Support / IT Support Staff
- Location
- Neustadt an der Donau
- Working Model
- Onsite
- Diversity
- Open for all genders
