Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Bochum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support end-users in user support, handle technical inquiries, conduct phone and written consultations, and relay customer feedback for the improvement of our cybersecurity solutions.
Your role in the team
- Are you looking to start a career in the IT security industry and want to take our IT user support to the next level together with us?
- With us, you create a positive user experience and support our end customers with quick and reliable assistance in the technical usability of our software solutions.
- You provide personalized support to our clients on all technical questions and concerns related to our professional private client solutions.
- You leave a lasting positive impression with every contact and convince with your technical hardware and software knowledge.
- You handle inbound calls, process digital correspondence, and provide remote support as needed.
- You collect customer feedback, pass it on to our specialized department for our cyber security solutions, and thus contribute to the further development of our products.
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Our expectations of you
Education
- You are enrolled in a technical or business studies program with a focus on computer science.
Qualifications
- You are flexible with your schedule and willing to work in shifts on weekends and occasionally on public holidays.
- You are open-minded, empathetic, and characterized by a high goal- and service-oriented approach.
- You enjoy working with people and providing customer support via phone and written communication.
- You have very good German skills (at least C1) as well as good English skills in speaking and writing.
Experience
- You are passionate about IT security and perhaps already have some practical experience in the IT industry.
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What we offer
- Protect people and companies from cybercrime with us.
- Structured start, modern facilities, and support from your team.
- 30 days of recovery per year.
- There is space for visions - your ideas drive us forward.
- Further training and language courses for your development.
- Cleverly plan ahead thanks to an extra high employer contribution.
- Private parking, electric charging stations, Jobrad, connection to the bike path, bicycle cellar, and showers.
- Discounts via "Corporate Benefits" and free software licenses.
- Fresh, high-quality dishes at affordable prices in the bistro.
- For socializing and fun, there is a café, an arcade room, a foosball table, and a billiards table available.
- Sharing knowledge, sports subsidy, and leisure communities.
- Whether it's a summer party, Christmas celebration, or team events - we celebrate and experience together.
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Benefits
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
G Data Advanced Analytics
We see ourselves as a vendor-neutral, independent IT security consultancy within the G DATA Group with high standards for our work results. We combine the know-how and flexibility of our company with the experience of the G DATA Group from over 30 years of technology development against malware and cybercrime.
Description
- Founding year
- 1985
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Working Student IT Support / User Helpdesk
- Location
- Bochum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
