Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 42.000 to 54.000€ Gross/Year
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist our Hamburg clients on-site with Windows and Mac clients, M365, and Google Workspace, manage IT tickets, and ensure quick analysis and resolution of issues.
Job Technologies
Your role in the team
- First point of contact for our Hamburg-based clients on site: Windows and Mac clients, M365, Google Workspace, network, and VPN.
- Structurally prioritize, process, and transparently document tickets in HaloPSA.
- On-site problem solver: Quickly and reliably identify IT issues, analyze them thoroughly, and resolve them sustainably.
- Assist with onboarding/offboarding at clients: set up devices, ensure smooth handover of accounts and permissions.
- Escalate serious issues properly, document them, and seek targeted assistance from the team or manufacturer support.
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Our expectations of you
Qualifications
- All-rounder in Windows, Mac, M365, and Google Workspace.
- Security awareness in access, data, and handovers.
- Reliable, sociable, professional in customer interactions.
- Secure German, English for documentation.
- Open to AI tools, pragmatic, and eager to learn.
- Car driving license is helpful, not mandatory.
Experience
- Over 2 years of experience in 1st and 2nd level support.
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What we offer
- Part-time 3 or 4 days, schedule coordinated jointly.
- Focus on-site, approximately 70% at the client's location in Hamburg.
- Wellpass as a sports and wellness flat rate.
- Germany ticket with subsidy.
- JobRad possible after 6 months.
- Mac also for private use.
- Own AI environment, pragmatically applicable in everyday life.
- Knowledge base, find solutions instead of searching for new ones.
- Short paths to technology and management.
- Modern work environment, professional setup.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
epta IT Solutions GmbH
epta IT Solutions hat sich darauf spezialisiert, maßgeschneiderte IT-Lösungen für mittelständische Unternehmen zu entwickeln und modernisieren sowie optimieren die IT-Infrastruktur der Kunden, um ihre Anforderungen zu erfüllen.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Salary
- 42.000 to 54.000€ Gross/Year
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
