Job
In this role, you will assist our Hamburg clients on-site with Windows and Mac clients, M365, and Google Workspace, manage IT tickets, and ensure quick analysis and resolution of issues.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- First point of contact for our Hamburg-based clients on site: Windows and Mac clients, M365, Google Workspace, network, and VPN.
- Structurally prioritize, process, and transparently document tickets in HaloPSA.
- On-site problem solver: Quickly and reliably identify IT issues, analyze them thoroughly, and resolve them sustainably.
- Assist with onboarding/offboarding at clients: set up devices, ensure smooth handover of accounts and permissions.
- Escalate serious issues properly, document them, and seek targeted assistance from the team or manufacturer support.
Our expectations of you
Qualifications
- All-rounder in Windows, Mac, M365, and Google Workspace.
- Security awareness in access, data, and handovers.
- Reliable, sociable, professional in customer interactions.
- Secure German, English for documentation.
- Open to AI tools, pragmatic, and eager to learn.
- Car driving license is helpful, not mandatory.
Experience
- Over 2 years of experience in 1st and 2nd level support.
What we offer
- Part-time 3 or 4 days, schedule coordinated jointly.
- Focus on-site, approximately 70% at the client's location in Hamburg.
- Wellpass as a sports and wellness flat rate.
- Germany ticket with subsidy.
- JobRad possible after 6 months.
- Mac also for private use.
- Own AI environment, pragmatically applicable in everyday life.
- Knowledge base, find solutions instead of searching for new ones.
- Short paths to technology and management.
- Modern work environment, professional setup.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
epta IT Solutions hat sich darauf spezialisiert, maßgeschneiderte IT-Lösungen für mittelständische Unternehmen zu entwickeln und modernisieren sowie optimieren die IT-Infrastruktur der Kunden, um ihre Anforderungen zu erfüllen.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
