Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you ensure proactive 1st Level IT support for inquiries, manage client devices, and contribute to projects for automating and improving internal IT processes.
Job Technologies
Your role in the team
- Proactive 1st Level Support. By working closely with your team, you ensure fast and solution-oriented IT support, on-site and remotely.
- Reliable Client Management. You manage our client devices, from Windows laptops to iOS smartphones. You handle rollouts, updates, and provide troubleshooting when needed, ensuring our IT runs smoothly every day.
- Strong Office Infrastructure. You take ownership of maintaining our workplace and meeting room infrastructure, whether it's hardware setup or audio-visual systems.
- Hands-On Project Involvement. You contribute to change initiatives and project work, including automating recurring workflows, and optimizing our internal IT environment.
- Ownership of Key Processes. You take responsibility for recurring operational tasks such as managing internal ordering processes and asset tracking.
- Empowered by Teamwork. As the on-site IT contact in our Munich office, you'll work independently day-to-day, while staying closely connected to our ~20-person global IT team who are readily available for guidance, escalation and knowledge-sharing.
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Our expectations of you
Qualifications
- Practical knowledge of Windows 11 Administration, Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Intune.
- With your team just a call away, you're comfortable resolving the majority of tickets on your own, from routine to advanced 1st-level requests.
- A conscientious, team-oriented, and flexible working style, paired with a genuine enjoyment in supporting colleagues with patience, responsibility, and a service mindset.
- You communicate fluently in English and German.
Experience
- 1-3 years of hands-on experience in IT Service Desk, End User Support or Workplace Support, ideally combined with a completed IT apprenticeship or comparable practical experience.
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What we offer
- From day one, we invest in your growth and well-being - because your success fuels ours.
- Tailored training programs and personalized coaching to help you develop your strengths, deepen your expertise, and grow with confidence.
- Flexible working models that support your personal needs, including family, life stages, and mobility preferences.
- Access to mental coaching and well-being resources that build resilience and support you to thrive - professionally and personally.
- A rewarding Employee Referral Program - because the best teams grow through trusted connections.
- Umfassender Versicherungsschutz für Sicherheit und Seelenfrieden.
- Individual mobility packages that support flexibility and convenience.
- Seasonal and team events to foster collaboration and celebrate success - together.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Inverto AG
As an international shopping consultant, we are one of the leading specialists in strategic purchasing and supply chain management in Europe. For our customers, we identify and realize potential for cost reduction and process optimization, and accompany them in the transformation of purchasing.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT Service Desk Admin
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
