Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for 2nd level support for a CRM system, assist customers with issues, conduct online seminars, and manage administrative tasks for efficient customer support.
Your role in the team
- 2nd Level Support for a CRM system and escalation of issues to 3rd Level Support.
- Preparation and conducting online seminars.
- Support of clients in troubleshooting (via phone or remote maintenance).
- Administrative and organizational tasks.
- Interface function between customers and sales or product management.
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f) for system integration.
Qualifications
- Excellent communication skills.
- Enjoyment in problem-oriented work as well as a high IT affinity.
- Flexibility and Customer Orientation.
Experience
- Professional experience in 2nd Level Software Support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk Supporter 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
