Job
In this role, you manage IT workstations, oversee Windows and Apple devices, handle service requests, and document solutions to enhance user support and workplace management.
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Your role in the team
- You set up IT workstations and provide hardware and software support.
- Managing Windows and Apple devices is part of your day-to-day work. You’ll handle enrollment, policy assignments, software deployments, and troubleshooting with Microsoft Intune.
- You receive IT incident reports and service requests via the ticketing system, by phone, or by email, and handle them in a structured, solution-oriented manner.
- You independently resolve standard requests and incidents in first-level support using guides and knowledge bases.
- You reliably manage user accounts and access permissions, ensuring seamless access to our IT systems.
- You document solutions, processes, and recurring questions in a clear and traceable way, and actively contribute to the further development of our user support and workplace management.
Our expectations of you
Education
- You have completed vocational training as an IT specialist for system integration (m/f/d) or have an equivalent qualification.
Qualifications
- You are familiar with Microsoft 365, Microsoft Intune, and Windows, and ideally have already supported modern workplace environments.
- You have a basic understanding of identity and access management, particularly Microsoft Entra ID and Active Directory.
- You work in a service- and solution-oriented manner and always keep users’ needs in mind.
- You communicate clearly, kindly, and in an easy-to-understand way, both verbally and in writing.
- Team spirit, reliability, and a strong willingness to learn round out your profile.
Experience
- You have already gained some initial experience in IT support, service desk, or user support.
- Ideally, you already have some initial experience administering and supporting Apple macOS devices (MacBooks).
What we offer
- What you can look forward to: 13th-month salary & holiday pay – to help fund your travels.
- 30 days of annual leave + time off on Christmas Eve and New Year’s Eve.
- Wellness program for your well-being.
- Delicious, discounted meals in the cafeteria – water and coffee are free.
- After-work events, employee events & company celebrations — because we celebrate team spirit.
- Free parking right at the headquarters—no need to search for a parking spot.
- Individual professional development opportunities.
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
Founded in 1918, Schauinsland-Reisen GmbH is a medium-sized company in the tourism sector based in Duisburg, Germany, specializing in package tours.
- Established Company
- Onsite
- Hotel and Restaurant Industry, Tourism
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