Job
- Level
- Experienced
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heidelberg
- Working Model
- Onsite
Job Summary
In this role, you handle technical support for customers and sales, address inquiries, develop solutions, conduct usability tests, and assist in the product launch process.
Your role in the team
- In this position, you are part of a dynamic support team and ensure technical support of low to medium complexity in accordance with work instructions and in compliance with ABB standard processes, quality standards, and safety guidelines.
- In your role, you support both the internal ABB organization and external clients.
- They are primarily responsible for:
- Processing technical inquiries, including on-site (primarily Level 3-4)
- Technical product and application support for sales and customers as needed
- Solution, planning, and proposal support for projects
- Technical support for the launch of new products, e.g., FAQ database, solution and application guides, as well as feature descriptions.
- Passing on market information and customer experiences to product management
- Collaboration with project management and R&D in the development of specifications
- Contact person for application know-how throughout the entire development process
- Usability tests (throughout the entire R&D process)
- Component usability (from the customer's perspective)
- System usability testing in real-world environments
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Our expectations of you
Education
- Completed training in electrical engineering/master craftsman, technician for heating, ventilation, and air conditioning technology.
Qualifications
- Basic knowledge of KNX, BMS, energy management
- Very good knowledge of German, good knowledge of English, willingness to travel
Experience
- Industry experience in electrical building infrastructure, industrial automation, building automation
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What we offer
- The working time model for this position is: on-site.
- Company pension scheme
- Learning & Development Opportunities
- Personal coaching offers
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ABB
As a leading technology company in the fields of power grids, electrification products, industrial automation and robotics, ABB provides solutions that make our customers' operations more efficient, reliable and sustainable. Our products and services are used in energy, industry and transportation applications around the world.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Application Engineer
- Location
- Heidelberg
- Working Model
- Onsite
- Diversity
- Open for all genders
