Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you diagnose and resolve technical issues in first and second level support, while managing the IT infrastructure for around 150 employees in Düsseldorf.
Job Technologies
Your role in the team
- Do you feel comfortable with both technical challenges and direct interaction with users? Do you enjoy getting hands-on and ensuring that IT runs smoothly? Then become part of Leyton Germany in Düsseldorf and support our team with your technical expertise, communication skills, and a clear focus on pragmatic solutions.
- You work closely with our international IT team but are the only IT contact person in Germany for our approximately 150 employees. In this role, you take on a central position for ensuring smooth IT operations on-site and are the first point of contact for all technical questions at our Düsseldorf location. Whether it's setting up laptops, troubleshooting software issues, or managing user accounts – you ensure that our colleagues are quickly back to work when problems arise. Remote work is not an option for this position.
- You handle support requests via phone, email, and our ticket system, and reliably document your solutions.
- You diagnose and resolve incidents in First- and Second-Level Support (hardware and software).
- You install, configure, and maintain workstations, printers, and peripherals.
- You manage user accounts (creation, deletion, access rights) and oversee IT assets.
- You write simple technical documentation and assist in standardizing internal processes.
- You actively support internal IT projects and contribute to process optimizations.
- You work closely with the international IT team - in German and English.
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Our expectations of you
Qualifications
- Proficient in Microsoft 365 and Windows environments.
- Knowledge of network technologies as well as tools like GLPI is advantageous.
- Technical understanding, analytical thinking skills, and a structured working approach.
- Organizational skills, sense of responsibility, and enthusiasm for actively shaping things.
- Very good German skills (C1) as well as technical English for international communication (at least B2).
- You are ready for 100% on-site presence in Düsseldorf.
- Monthly, you take on the task of visiting another German location.
Experience
- Experience in IT support (1st/2nd level) or in a comparable role.
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What we offer
- 30 days of vacation.
- Workations after the probation period.
- Urban Sports Club - 100% cost coverage.
- Germany Ticket as a Job Ticket - also 100% covered.
- Access to Busuu, GoodHabitz & Corporate Benefits.
- Company pension scheme with high employer contribution after the probation period.
- Regular team and company events.
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Job Locations
About Your Employer
Leyton
Leyton Deutschland GmbH is a globally operating consulting firm with over 3,000 employees that has been active in Germany since 2020. With offices in Munich, Düsseldorf, and Berlin, the company assists businesses in optimizing their use of financial grants. The corporate culture emphasizes meritocracy and rapid growth.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
IT Support Techniker
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
