Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Langenhagen
- Working Model
- Hybrid
Job Technologies
Your role in the team
- This position includes 1st and 2nd level user support for Windows and Microsoft products as part of our SLA with Hannover Airport
- Your main focus is on error analysis and qualification of initial solutions as well as the implementation and support of solution approaches
- In this context, you will take on the recording, classification and analysis of service requests and incidents in the ticket system in compliance with defined IT service processes according to ITIL as well as their documentation
- You are the contact person (m/f/d) for our Atlassian applications (Confluence and Jira), which includes looking after user administration as well as internal and external users with open questions
- The creation of standard work instructions and the updating of the knowledge base round off your area of responsibility
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Our expectations of you
Education
- Ideally, you can show that you have completed IT vocational training and have initial experience in the service desk area as well as knowledge of the Windows and Microsoft Office365 environment
Qualifications
- Knowledge of cloud technologies is desirable
- Your way of working is characterized by independence and a willingness to assume responsibility
- You are also a future-oriented person and open to new technologies
- You have problem-solving skills and a high level of service orientation
- Fluent in German and good English skills
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Benefits
Work-Life-Integration
More net
- 🚎Public Transport Allowance
- 🍰Employee Stock Option
- 👷♂️Additional Insurance
- 👴🏻Company Retirement Provision
Food & Drink
Job Locations
Location Langenhagen
Niedersachsen
Germany
This is your employer
AirITSystems GmbH
AirITSystems is a leading system house specializing in the planning, implementation and operation of services and solutions for the following areas: Network Technologies/IT Security, ANS by AirITSystems, Organizational Security, Airport Solutions, Building Security.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2001
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Mitarbeiter Services Support
- Location
- Langenhagen
- Working Model
- Hybrid
