Job
In this role, you will process user inquiries in 1st and 2nd level support for the ERP system, develop technical solutions, and create user documentation while collaborating closely with departments and external service providers.
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Your role in the team
- Support and assistance for our users in 1st and 2nd level support for our ERP system.
- Solution-oriented handling of user inquiries and disruptions in daily operations.
- Participation in the design of technical and organizational solutions.
- Interface between specialist departments, IT, and external service providers.
- Creation of user documentation as well as onboarding and training of users.
Our expectations of you
Education
- A completed apprenticeship or degree in (business) informatics, a commercial qualification with an IT focus, or a comparable qualification is required.
Qualifications
- A solid technical understanding of ERP, PIM, WMS, or OMS systems is a prerequisite.
- We expect a good understanding of business processes and corporate workflows, e.g., in purchasing, sales, e-commerce, warehousing, or financial accounting.
- A solution-oriented, structured way of working and a strong service orientation characterize you.
- Knowledge of Microsoft Dynamics NAV or Business Central is an advantage.
- Basic knowledge of SQL is preferred.
Experience
- Ideally, you have experience in end-user support.
- Experience in collaborating on IT or process projects rounds off your profile.
What we offer
- Central location on Mönckebergstraße in Hamburg with excellent transportation links and numerous dining options in the vicinity.
- Subsidy for the discounted HVV ProfiTicket, employee discount, subsidy for the in-house "Foodji", possibility of bicycle leasing, 30 days of vacation per year, employer-funded additional occupational health insurance, various discounts through corporate partnerships, and much more.
- Modern office spaces in a historic old building with a view of Hamburg's rooftops.
- Short decision-making paths.
- Exciting combination of proven tradition and the innovative, creative dynamics of a startup.
- Collegial working atmosphere in a dedicated, friendly team that supports and values each other.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
BRAUN Hamburg is a traditional family-run luxury menswear retailer based in Hamburg. The company operates several brick-and-mortar stores and runs an international online shop featuring a curated selection of designer and premium brands.
- Established Company
- Onsite, Hybrid
- Trade
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