Job
In this role, you will take on the technical support for a client environment, create solutions for IT challenges, and lead projects in networking and cybersecurity.
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Job technologies
Your role in the team
- Managing an assigned customer portfolio
- Capture IT-related requirements and implement solutions for the customer
- Professional consulting and user support for customers in a modern Microsoft environment
- Troubleshooting remotely or on-site at the customer’s premises
- Implementation of infrastructure projects in the areas of hardware, networking, and cybersecurity
- Adherence to the agreed service levels
- Documentation of all services in our ticketing system
Our expectations of you
Education
- Completed vocational training as an IT specialist (m/f/d) or equivalent specialized IT training
Qualifications
- Willingness to take on responsibility
- Expertise in backup / firewall / email security / MS365 is an advantage
- Confident and professional demeanor in customer interactions
- Working in a goal-oriented manner in accordance with established processes and quality guidelines
- Resilience, structured and organized approach to work
Experience
- Several years of professional experience preferred
What we offer
- Working hours: Full-time
- Location: Max-Josef-Metzger-Straße 21, 86157 Augsburg, Germany
- Employment type: Permanent position
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
accompio GmbH brings together experienced IT specialists to support clients in digitalization and the operation of IT solutions. The company offers comprehensive services in the areas of Modern Workplace, IT Security, and Managed Services.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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