Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you provide 2nd‑level IT support for medical users, triage and resolve tickets, assist 1st‑level support, document technical solutions, install and configure software packages and plan and apply updates.
Your role in the team
- Assumption of 2nd-Level IT support for clients in the medical sector.
- Support in 1st-level and user support.
- Acceptance, classification, and resolution of disturbances and error messages.
- Processing tickets in the system and maintaining the technical documentation.
- Participation in the installation and configuration of software packages as well as the planning and execution of updates.
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Our expectations of you
Education
- Successfully completed vocational training in information technology or a comparable qualification.
Qualifications
- Proficient handling of modern IT solutions and various browsers.
- Strong technical understanding and analytical mindset.
- Forward-looking work approach, strong communication skills, and service orientation.
Experience
- Initial professional experience in IT support, ideally in a medical environment.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Engineer 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
