Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Your role in the team
- You lead the service desk team consisting of approximately 8 employees, with the aim of providing users with optimal support and issue resolution.
- You ensure that IT is a partner for the internal business.
- You coordinate and organize various activities within IT support based on priorities, individual skills, and organizational needs.
- You strive to provide an efficient and high-performing service that meets the organization's quality standards within the specified deadlines.
- You participate in operations.
- You are capable of establishing a planning and task allocation for the team.
- You are ready to organize and lead team meetings.
- You focus on the implementation, documentation, and improvement of processes.
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Our expectations of you
Qualifications
- You have obtained a bachelor's or master's degree in an IT-related field or equivalent through experience.
- You have several years of experience in an IT environment and have team management experience.
- You work in a structured, organized, and client-oriented manner.
- You have good communication skills.
- You have a good knowledge of Dutch, French, and English.
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Benefits
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Sonepar Deutschland GmbH
Sonepar Germany is the market leader in German electrical wholesale and distributes electrical goods from leading national and international suppliers to customers in the trades, commerce and industry.
Description
- Company Size
- 250+ Employees
- Founding year
- 1969
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade
IT Service Delivery Manager
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
