Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Summary
In this role, you install and configure software, assist users with technical inquiries, and conduct error analyses to develop suitable solutions and document them in the knowledge base.
Job Technologies
Your role in the team
- They install and configure new software.
- They document developed solutions in the internal knowledge base.
- You assist users with technical issues and inquiries directly on-site, by phone, or through remote access.
- They conduct detailed error analyses and develop appropriate solutions.
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Our expectations of you
Education
- Completed vocational training in the IT environment, for example as an IT specialist for system integration, IT customer support, or in a comparable qualification, and/or initial professional experience in telephone support.
Qualifications
- Good knowledge in the area of network and hardware.
- Knowledge of common Windows operating systems.
- Good command of English.
Experience
- Experience in the use of ticketing systems.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Customer Service Representative 2nd Level Support
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
