Job
In this role, you design solutions for Windows, Mac, and mobile devices, implement updates, manage 3rd level support, and work on projects to enhance the digital workplace in an international team.
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Job technologies
Your role in the team
- In your role as IT Workplace Engineer Endpoint Management (m/f/d), you are responsible for actively shaping the Tchibo Digital Workplace strategy based on Microsoft 365.
- Your responsibilities include, among other things, the design, implementation, and support of Windows, Mac, and Mobile Devices solutions, as well as the execution of relevant projects.
- In addition, you are responsible for testing and implementing updates, security patches, and policies within the relevant area of responsibility.
- 3rd level incident management and problem management based on the Tchibo MDM platform are also part of your responsibilities.
- Additionally, you are responsible for providing and maintaining relevant KB articles for 1st and 2nd level IT support as well as for our customers and end users.
- You collaborate cross-functionally with other tech teams and additional Tchibo departments internationally to analyze, design, and implement company-wide requirements into innovative solutions.
Our expectations of you
Education
- You have a successfully completed degree in Information Technology or Business Informatics or a comparable qualification.
Qualifications
- You can demonstrate solid technical knowledge of Microsoft Intune as well as JAMF and Samsung Knox. Additionally, you are well-versed in the operating systems Windows, iOS, macOS, and Android.
- Furthermore, you are familiar with Group Policy policies and have experience working with remote computing solutions such as Remote Desktop Services and Azure Virtual Desktop.
- Good knowledge of Microsoft Infrastructure Services, especially: (entraID, Intune,…) distinguishes you.
- You are familiar with stakeholder coordination and expectation management as well as in ITSM / ITIL processes.
- Based on internal client requirements, you analyze the current situation, develop and evaluate initial solution approaches, and implement the solution independently.
- Last but not least, you possess excellent communication and collaboration skills in spoken and written German and English.
Experience
- Furthermore, you have gained experience in the areas of Windows Autopilot, Samsung Knox, Android Zero Touch, and Apple ADE.
- You have experience with one of the following project management methods (SCRUM, Prince2, PMI, IPMA).
What we offer
- Enjoy 30 days of vacation, flexible working hours, the possibility of part-time work, and remote work.
- We offer you holiday childcare for children, family service programs, and some company-owned daycare places – so you can balance work and private life effectively.
- Look forward to the excellent transportation links of our headquarters and a travel allowance for the Hamburger Verkehrsverbund.
- You will receive an employee discount on all Tchibo products and a monthly supply of Tchibo coffee of your choice for personal enjoyment.
- Something for every taste: With a restaurant, bistro, cafeteria, and free drinks, you'll be well taken care of. And at Christmas, there's the Tchibo Christmas roast – also vegan.
- In our leisure center, you can stay fit at the gym, in the swimming pool, and with sports courses.
Benefits
Higher take-home pay
Food & drink
Work-Life-Integration
Topics you will work on
Job locations
About your employer
The company's own stores, strong Internet sales, and nationwide retail presence give it a multichannel sales system that offers single-serve systems such as Cafissimo and Qbo, as well as changing non-food ranges and services, in addition to coffee under the Tchibo and Eduscho brands. As a leader in the roasted coffee market with the Tchibo and Eduscho brands, the company is also the world's third-largest organic cotton supplier.
- 250+ Employees
- 1949
- Established Company
- Onsite, Hybrid
- Consumer Goods, Branded Goods · Trade · Food Products
Employer reviews
- Working conditions
- 4.3
- Career growth
- 3.0
- Team culture
- 3.5
- Engineering
- 3.1
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