Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Daun
- Working Model
- Onsite
Job Summary
In this position, you will support the Dolphin ticketing software, install and configure systems at client sites, resolve technical issues in 1st and 2nd level support, and collaborate closely with the development department.
Your role in the team
- Technical support for the ticketing software Dolphin - via phone, email, and remote access.
- Installation and configuration of our industry solution on customer systems.
- Setup and integration of hardware components (printers, scanners, ticket machines, POS systems).
- Analysis and resolution of technical issues within the scope of 1st- and 2nd-level support.
- Close collaboration with our project and development department for continuous product improvement.
- Support of quality management through structured error documentation and process optimization.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist) or comparable professional experience.
Qualifications
- Excellent analytical skills and quick comprehension.
- Strong service and customer orientation.
- Independent, structured, and reliable way of working.
- Very good knowledge of German as well as good knowledge of English.
- Willingness to travel domestically and abroad.
- Willingness to occasionally work outside regular working hours.
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What we offer
- Secure job in a modern and forward-looking work environment.
- High-quality technical equipment.
- Attractive compensation including holiday and Christmas bonuses.
- Exciting and diverse projects.
- Collegial team and regular team events.
- Free parking.
- Rest area for your lunch break.
- Barbecue area and modern office kitchen.
- Unlimited coffee, tea, and mineral water.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
ARMON Arbeitnehmerüberlassungs- und Montage GmbH
ARMON Arbeitnehmerüberlassungs- und Montage GmbH is an established company in the field of temporary employment and personnel placement. With extensive experience in the leasing and placement of skilled workers, the company places great value on personal support and honest interaction.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Customer service representative/system administrator
- Location
- Daun
- Working Model
- Onsite
- Diversity
- Open for all genders
