Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT infrastructure, manage access rights and onboarding processes, administer MDM solutions, and ensure system security in a global team environment.
Job Technologies
Your role in the team
- Join our rapidly growing, distributed SaaS company as our Internal IT Specialist. You'll be the key owner of ensuring our global, distributed team is equipped, secure, and operating smoothly. You'll manage user access, role-based permissions, Mobile Device Management (MDM), and maintain our hardware assets (laptops, monitors, peripherals).
- Manage comprehensive on-boarding and off-boarding processes, including user access provisioning (GSuite, core tools) and removal.
- Provide technical support to new hires during on-boarding.
- Maintain accurate records of laptops and other IT assets across all locations.
- Handle hardware procurement, support, warranty claims, and lifecycle management.
- Configure and maintain Mobile Device Management (MDM) solutions (e.g., Jamf).
- Ensure appropriate software deployment and updates on company devices.
- Troubleshoot and resolve access management issues, including password management solutions (e.g., 1Password).
- Oversee seat/license management and general setup for company tools.
- Manage cost tracking, invoicing, and attribution related to IT services and tools.
- Complete and oversee security compliance tasks (e.g., Vanta requirements).
- Participate in quarterly access reviews and drive corrective actions.
- Implement and maintain organizational security practices, including firewall management and end-user device security.
- Assist HR in setting up new vendors, tools, and integrations.
- Collaborate closely with HR to align IT policies and practices with organizational guidelines.
- Ensure robust WiFi, conferencing, and general IT infrastructure setup across offices.
- Implement and manage office security measures, such as visitor logging systems.
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Our expectations of you
Qualifications
- Vertrautheit mit MDM-Tools (z. B. Iru/Kandji).
- Strong understanding of IT security, especially in distributed team environments.
- Proficiency in troubleshooting hardware and software issues, particularly macOS.
- Basic knowledge of networking principles including WiFi setup, VPNs, and general end-user connectivity.
- Excellent communication and interpersonal skills.
- Ability and availability to travel internationally within the EU and to the US.
- EU nationality is a must for easy travel across international Taktile office locations.
Experience
- 5+ years experience in IT support or administration.
- Experience managing identity and access systems (Okta, Google Workspace, Azure AD).
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What we offer
- Work with colleagues that lift you up, challenge you, celebrate you and help you grow.
- Experience a truly flat hierarchy and communicate directly with founding team members.
- Learn from experienced mentors and achieve tremendous personal and professional growth.
- Receive a top-of-market equity and cash compensation package.
- Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.
- Receive a new Apple MacBook Pro, as well as a meaningful home office set-up.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Taktile GmbH
Taktile GmbH, an innovative company based in Berlin, offers an AI-driven platform for automating complex decision-making processes in the financial sector. This platform enables departments to efficiently automate decisions such as lending and fraud detection, while maintaining control and transparency. Since its founding in 2020, Taktile has positioned itself as an emerging startup in the fintech space.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Senior IT Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
