Job
- Level
- Senior
- Location
- Ingolstadt
- Working Model
- Onsite
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT/Telecom issues, implement service levels, perform maintenance work, install software and hardware, and monitor ticket processing for quality and SLA compliance.
Job Technologies
Your role in the team
- Acceptance of assigned IT/Telecom disturbances in the tool, review of the contract situation, troubleshooting, and documentation of the issue resolution.
- Implementation of the agreed service levels within the scope of responsibility, independently monitoring ticket processing in terms of quality, quantity, and SLA compliance.
- Execution of on-site activities within the scope of IMACDs in the IT and telecommunications environment.
- Maintenance and updates of primarily hardware and software products at the customer's workstation to ensure operational capability.
- Installation, commissioning, and updating of client hardware and software, including training at the customer's workstation.
- Cyclical participation in on-call duty.
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Our expectations of you
Education
- Completed training as an IT systems electronics technician, IT specialist in system integration, or a comparable qualification.
Qualifications
- Comprehensive knowledge in the IT sector, particularly with operating systems, hardware, system solutions, local networks, and telecommunications solutions.
- Excellent knowledge of ticketing systems, knowledge bases, CMDB/asset management systems, and IT processes.
- Negotiation-level German and good technical English skills.
- Class B driver's license.
Experience
- At least three years of relevant professional experience in the IT and telecommunications environment.
- Experience in project execution for client projects in the public sector or industrial environment.
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What we offer
- Long-term secure job.
- Exciting and diverse tasks in an innovative and meaningful environment.
- Diverse internal and external training opportunities as well as individual career models.
- Trust-based working hours - depending on the area of responsibility, mobile working and flexible working time models are possible.
- Attractive compensation package and numerous appealing employee benefits.
- Employer-funded and premium occupational pension scheme.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT Service Technician, Systems Electronics Technician
- Location
- Ingolstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
