Job
In this role, you analyze software issues, develop test scenarios for troubleshooting, and document problems in detail while actively communicating with users and the development team to efficiently handle support requests.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- You analyze and resolve software bugs, thereby helping ensure uninterrupted production.
- You develop and prepare test scenarios to reproduce and resolve bugs.
- You document bugs and issues in detail and hand them over to the development team for resolution.
- You communicate directly with those who report incidents to keep them informed about the status of the resolution.
- You coordinate software updates across the network and ensure they are carried out smoothly.
- You are responsible for configuring and monitoring print processes to ensure they run smoothly.
- You maintain and manage all service tickets in the CRM system to ensure complete documentation and traceability.
Our expectations of you
Qualifications
- Strong technical understanding (IT / Windows / server environment).
- Customer- and service-oriented working style, as well as an affinity for IT.
- Excellent communication skills.
- Good knowledge of commercial processes.
- Good knowledge of Microsoft Office applications.
- Good written and spoken German and English skills.
- Reliability.
Experience
- At least 3 years of professional experience in IT or in a commercial role.
- Experience with Microsoft applications and network technology is an advantage.
What we offer
- Excellent career prospects and opportunities for professional development in a fast-growing company.
- A performance-based salary.
- A pleasant working environment in a dynamic team.
- An innovative and challenging field of work.
- Flat hierarchies.
- Forward-thinking technology.
Benefits
Work-Life-Integration
Job locations
About your employer
b4value.net GmbH, founded in 2004 as a spin-off of the DFKI, is a company based in Kaiserslautern specializing in the electronic exchange of business documents. Their TRAFFIQX® platform enables easy integration into existing systems.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
