Job
- Level
- Lead
- Location
- Mannheim
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you will lead the ServiceDesk team, plan shifts, develop new support services, monitor daily operations, and coach your team for continuous performance improvement.
Your role in the team
- Technical leadership and structuring of the ServiceDesk team as well as clear distribution of team tasks
- Scheduling employee shifts and rosters to ensure smooth operations
- Integration and further development of new support services in the ServiceDesk portfolio
- Control and monitoring of daily operations as well as handling of disruptions and IT requests
- Setting team goals as well as monitoring and evaluating team performance using appropriate key figures
- Onboarding, coaching, and professional development of employees as well as handling feedback and conflicts
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Our expectations of you
Qualifications
- Service orientation and enthusiasm for service delivery to employees
- Strong communication skills, customer- and solution-oriented thinking and acting
- An independent and meticulous work style, technical affinity, quick comprehension, conflict resolution skills, as well as the willingness to engage in continuous learning
- Fluent German skills (from C1) and basic English skills
Experience
- Professional and managerial experience in IT support, helpdesk, or IT service desk
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What we offer
- In our family-owned company, we offer exciting tasks with flat hierarchies and teamwork.
- Attractive compensation, stability, and security.
- Opportunity for mobile working, flexible working hours outside of core hours, 30 days of vacation with up to 12 additional unpaid days off.
- Flexible workspaces with state-of-the-art equipment, an in-house BAUHAUS restaurant and bistro, as well as a BAUHAUS daycare center.
- We promote personal and professional growth, among other things through the training opportunities offered by the BAUHAUS Academy.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Bauhaus Gruppe
Since 1960, the Bauhaus Group has been a leading specialist for workshops, homes, and gardens. We offer a huge selection of high-quality products at affordable prices. By bundling various specialist assortments under one roof, Bauhaus set new standards for retail at that time. Thanks to self-service and convenient accessibility, we have always been close to our customers. These principles continue to form the basis for our success today.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Team Lead IT Service Desk
- Location
- Mannheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
