Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mönchengladbach
- Working Model
- Onsite
Job Summary
In this role you handle 2nd/3rd-level and user support, set up and configure PCs, laptops and mobile devices, maintain servers and NetApp, administer SonicWall, process tickets and optimize the IT infrastructure.
Job Technologies
Your role in the team
- Professional takeover of user support, including setup and maintenance of hardware.
- Execution of 2nd and 3rd level support for the applications, including clarification of support cases.
- Processing of tickets as well as classification and analysis of fault reports, including documentation of encountered error situations.
- Installation and configuration of workstations (hardware and software in the areas of PCs, laptops, and mobile devices).
- Integration of security features as well as maintenance of servers and computers.
- Optimization and further development of the IT infrastructure.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) or comparable qualifications.
Qualifications
- Knowledge of SonicWall as well as NetApp Filer.
- Network knowledge and proficient handling of ticketing systems.
- Knowledge of Navision and programming is advantageous.
- Strong technical affinity as well as analytical thinking skills.
Experience
- Several years of professional experience in IT support as well as experience with different browsers and a good understanding of technology.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Location
- Mönchengladbach
- Working Model
- Onsite
- Diversity
- Open for all genders
