Job
In this role you handle 2nd/3rd-level and user support, set up and configure PCs, laptops and mobile devices, maintain servers and NetApp, administer SonicWall, process tickets and optimize the IT infrastructure.
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Job technologies
Your role in the team
- Professional takeover of user support, including setup and maintenance of hardware.
- Execution of 2nd and 3rd level support for the applications, including clarification of support cases.
- Processing of tickets as well as classification and analysis of fault reports, including documentation of encountered error situations.
- Installation and configuration of workstations (hardware and software in the areas of PCs, laptops, and mobile devices).
- Integration of security features as well as maintenance of servers and computers.
- Optimization and further development of the IT infrastructure.
Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) or comparable qualifications.
Qualifications
- Knowledge of SonicWall as well as NetApp Filer.
- Network knowledge and proficient handling of ticketing systems.
- Knowledge of Navision and programming is advantageous.
- Strong technical affinity as well as analytical thinking skills.
Experience
- Several years of professional experience in IT support as well as experience with different browsers and a good understanding of technology.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
More about the recruiting agency
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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