Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 30.000 to 38.000€ Gross/Year
- Location
- Waiblingen
- Working Model
- Onsite
Job Summary
You analyze technical issues at the system level and develop sustainable solutions by closely collaborating with developers and customers, delving into the intricacies of IoT and SaaS.
Job Technologies
Your role in the team
- You're not a typical supporter, but want to understand why something isn't working? You get to the bottom of problems, analyze contexts, and find solutions that stick – instead of just passing tickets along? Then you're a great fit for us.
- Root cause analysis instead of symptom management. You are the interface between:
- Customer Reality
- Technology (Software & Hardware)
- internal teams (Dev, Support, Operations)
- No traditional 1st-level support, no ticket processing
- Analysis of complex technical problems (IoT, automotive, SaaS)
- Identification of root causes at the system level (logs, data flows, API behavior)
- Development of sustainable solutions or workarounds
- Close collaboration with development and product management
- Direct communication with clients regarding technical issues
- Testing and validation of error patterns
- Building knowledge (documentation, known issues, patterns)
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field, e.g., IT specialist for system integration or application development, or a comparable qualification.
Qualifications
- You can think logically and analyze systematically.
- You can understand technical contexts (even without complete information).
- You can structure and narrow down problems.
- You are persistent when something doesn't work.
- You are clear in communication.
- You are not a 'forwarder', but a problem solver.
Experience
- Alternatively: Career changer with proven strong technical experience
- Ideally, you have experience with APIs (REST, JSON), logs & troubleshooting, networking, or hardware (bonus, not required).
This text has been machine translated. Show original
What we offer
- Technically challenging problems instead of monotonous support
- Direct impact on product quality and customer satisfaction
- Fast decision-making processes, no corporate bureaucracy
- Close collaboration with developers
- Plenty of room to truly improve things
- Pleasant, modern working environment
- Qualified and personalized onboarding
- Varied fields of activity
- Further development and career opportunities
- Innovative products for new markets
- Do you have a special talent? We nurture it!
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
Fleetize GmbH
Fleetize GmbH, a family-owned company based in Waiblingen, offers professional products for fleet and employee management. It serves thousands of customers with solutions such as GPS tracking, electronic logbooks, and digital vehicle management. The expert team values flexibility and independence.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier
Technical Problem Analyst
- Salary
- 30.000 to 38.000€ Gross/Year
- Location
- Waiblingen
- Working Model
- Onsite
- Diversity
- Open for all genders
