Job
- Level
- Experienced
- Location
- Stuttgart, Ulm, Ettlingen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
You independently plan and dispatch service technicians, prioritize customer inquiries, and actively manage service operations while ensuring communication between customers and technicians.
Job Technologies
Your role in the team
- Independent scheduling, deployment, and tour planning of service technicians in the field, taking into account qualifications, availability, working time regulations, and cost-effectiveness.
- Telephone reception, assessment, and prioritization of customer inquiries, fault reports, and service requests.
- Telephone support for IT issues (remote support).
- Ongoing monitoring and active management of service deployments, as well as short-term replanning in case of disruptions, escalations, or schedule changes.
- Central communication interface between customers, service technicians, and internal specialist departments.
- Ensuring timely, high-quality, and customer-oriented service delivery.
- Documentation and maintenance of deployment, customer, and service data in the deployed IT systems.
- Support in the analysis of deployment metrics as well as participation in the optimization of scheduling and service processes.
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Our expectations of you
Education
- A completed apprenticeship, e.g., as an IT systems electronics technician, IT specialist, or a comparable qualification would be advantageous / alternatively good IT skills (network technology) and proficiency with remote support software (e.g., Splashtop).
Qualifications
- Strong organizational skills and a high degree of assertiveness.
- Excellent communication skills in dealing with customers and service technicians.
- Analytical, solution-oriented thinking even under time pressure.
- Proficient in PC-based systems and MS Office applications (especially Outlook and Excel).
- SAP skills are a desirable additional qualification.
Experience
- Sense of responsibility and experience in the professional management of employees are advantageous.
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What we offer
- A versatile and responsible role with a high degree of independence in technical customer service within the dental industry.
- A central key position within a well-established service team.
- A motivated and collegial team as well as a structured onboarding process.
- A stable working environment within a successful and internationally oriented organization in the healthcare sector.
- Attractive conditions such as holiday and Christmas bonuses, modern IT equipment, and 30 days of vacation.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Henry Schein Services GmbH
Henry Schein ist der weltweit führende Anbieter von Produkten und Dienstleistungen im Gesundheitswesen für zahnmedizinische und ärztliche Praxen. Das Unternehmen wurde in die FORTUNE-Liste der angesehensten Unternehmen der Welt aufgenommen und führt die FORTUNE-Liste der Fachgroßhändler im Gesundheitswesen an.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Dispatcher/Operations Manager
- Location
- Stuttgart, Ulm, Ettlingen
- Working Model
- Onsite
- Diversity
- Open for all genders
