Job
In this role, you serve as the first point of contact for IT inquiries, resolve 1st-level support cases, manage Active Directory, and create a better user experience through training and documentation.
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Job technologies
Your role in the team
- You are the first point of contact for colleagues with questions or issues relating to IT workstations, software, and hardware.
- You handle support requests by phone, email, and ticketing system, guiding users toward a solution through to resolution.
- You prioritize, classify, and document incidents clearly in the ticketing system.
- You independently analyze and resolve issues in 1st-level support, both on-site and remotely.
- You identify more complex cases, capture all relevant information, and pass it on in a structured manner to downstream support teams.
- You administer user accounts and permissions in Active Directory.
- You set up workstations and install and configure the required software and hardware.
- You support your colleagues with clear instructions and brief IT training sessions.
- You create and maintain technical documentation and knowledge articles for recurring support cases.
Our expectations of you
Education
- Ideally, you have completed vocational training as an IT specialist in system integration (m/f/d). However, practical experience in IT support, a user help desk, or a service desk is more important to us. What matters is your hands-on support experience, not a specific educational background.
Qualifications
- You are confident working with Windows 11 and Microsoft 365 and are familiar with common user support issues.
- You are familiar with ticketing systems and remote support tools.
- You are familiar with common standard software, workplace hardware, and typical issues in client environments.
- You communicate in a friendly and clear manner, stay organized even when handling multiple requests, and take a solution-oriented approach to getting to the root of problems.
- You document carefully and enjoy working in a team and collaborating with downstream support teams.
- You have excellent German language skills, both written and spoken.
Experience
- You have experience administering user accounts and permissions in Active Directory.
What we offer
- An appreciative work environment with direct communication and flat hierarchies.
- The opportunity to work remotely and ample time to recharge help you achieve an optimal work-life balance.
- Permanent employment contract with an attractive salary.
- A modern workplace with excellent transport links in the heart of Hamburg.
- Exciting professional development opportunity & long-term prospects.
- A wide range of employee benefits, including the HPM pension plan, JobRad, a subsidy for the Deutschlandticket, Corporate Benefits, and the Fürstenberg Institute.
Benefits
Health, fitness & fun
Job locations
About your employer
HPM - Die Handwerksgruppe ist eine Unternehmensgruppe aus traditionellen und erstklassigen Handwerksbetrieben in ganz Deutschland. Die 1989 gegründete Firmengruppe basiert auf dem Geschäftsmodell der Übernahme erfolgreicher Betriebe, die keinen unternehmerischen Nachfolger haben. Die Firmen werden mit ihren erfahrenen Mitarbeitern übernommen, behalten Name und Individualität und leben unter neuer Führung weiter. Aus diesem Geschäftsmodell ist inzwischen eine bundesweit agierende Handwerksgruppe mit mehr als 130 operativen Einzelfirmen in verschiedenen Wirtschaftszentren Deutschlands und vier Geschäftsbereichen (Maler Fassade Ausbau, Haus- und Elektrotechnik, Fenster und Fassade, Gebäudedienste) entstanden.
- 1989
- Established Company
- Onsite, Hybrid
- Handcraft, Trade
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