Job
- Level
- Experienced
- Location
- Frechen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you take technical responsibility for customer inquiries, solve IT issues, manage complex infrastructures, and independently document changes and solutions.
Job Technologies
Your role in the team
- Do you love solving technical problems? As an IT support technician, you will take technical responsibility for exciting and challenging customer inquiries. In this role, you will work closely with our team and our clients.
- As an IT support technician, you are responsible for the technical resolution of our customer inquiries.
- You operate complex IT infrastructures for our clients.
- You communicate directly with our clients and address emerging issues.
- In coordination with the system operations, you independently implement changes to the customer infrastructure and document them.
- You independently document changes to customer environments and ensure the sustainable quality of IT solutions.
- You will take a leading role in the implementation and commissioning of our ITaaS solution.
- Modern tools such as Microsoft 365, ticketing, RMM, and documentation systems are at your disposal.
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Our expectations of you
Education
- You are in the right place with us if you have already gained relevant experience in an IT system house and ideally have completed training or a degree in IT.
Qualifications
- You are a qualified IT specialist with a passion for smart IT solutions.
- You find pragmatic solutions.
- Communication with clients is second nature to you - you explain complex issues in an understandable way.
- You have business-fluent German language skills in speaking and writing, as well as good English skills.
- Variety, teamwork, and new challenges motivate you.
- "Come as you are": We are different – and we are happy if you are too!
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What we offer
- Attractive salary
- Company pension scheme, supplementary health insurance, and accident insurance
- The best colleagues and a motivated team with camaraderie and joy in shared success
- Work-Life Balance: 30 days of vacation and flexible working (remote work is possible after onboarding)
- All-Inclusive: Breakfast & Lunch, beverages (water, coffee, soft drinks) as well as corporate fitness program to work off again ;-)
- Be smart: Smartphone, Tablet, Notebook, and Headset
- Get smarter: Extensive training and development opportunities
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Job Locations
About Your Employer
Netable It Systemhaus E.k.
netable IT Systemhaus e.K. is a family-owned IT service provider based in Frechen, near Cologne. It offers business clients comprehensive solutions in the areas of networks, servers, modern workplaces, cloud infrastructures, IT security, and ongoing IT support. Additionally, the services include IT consulting, maintenance, and managed services.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT support technicians
- Location
- Frechen
- Working Model
- Onsite
- Diversity
- Open for all genders
