Job
- Level
- Lead
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brunswick
- Working Model
- Onsite
Job Summary
In this role, you will take responsibility for the IT service team, further develop IT services, optimize processes, and expand the service desk to ensure excellent service quality for all stakeholders.
Job Technologies
Your role in the team
- You assume professional and disciplinary responsibility for our IT Service Team and shape its strategic and operational development.
- Together with your team, you ensure high-performance IT services and continuously develop them further.
- You ensure excellent service quality for internal and external stakeholders.
- You are in direct contact with internal and external clients and ensure a high level of satisfaction.
- You expand our Service Desk and other services further and sustainably optimize processes.
- You lead your team both disciplinarily and professionally, continuously developing your employees.
- You act as a sparring partner for team leads and product teams on infrastructure and DevOps topics.
- You are responsible for budget and resource planning as well as KPI and license management.
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Our expectations of you
Qualifications
- Fluent German skills (at least C1) are assumed.
- Noticeable service and customer orientation with very good communication skills.
- Solid knowledge of cloud technologies and DevOps tools (e.g., AWS, Azure, GCP).
Experience
- You possess a solid technical foundation, several years of leadership experience, and a strong service orientation.
- Several years of experience in disciplinary leadership (ideally 5 years).
- Experience in building and developing an IT service/helpdesk team.
- Experience with container technologies (e.g., Docker, Kubernetes) and in software development.
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What we offer
- At Cloudogu, you will take on a central role in our IT service team and actively contribute to its development.
- You design a modern, scalable service and infrastructure organization, working at the interface of support, infrastructure, and DevOps.
- In an agile environment, you will develop professionally and personally while working in an open team with plenty of scope for creativity.
- If you're eager to take our internal IT to the next level while also developing people and structures, Cloudogu is your space to be.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Cloudogu GmbH
Cloudogu GmbH is an established company based in Braunschweig that develops innovative software solutions. It places great emphasis on agility, DevOps, and community engagement to actively shape the digital future.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Head of IT Services
- Location
- Brunswick
- Working Model
- Onsite
- Diversity
- Open for all genders
