Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gotha
- Working Model
- Onsite
Job Summary
In this role, you handle incident reports and service requests, conduct remote troubleshooting, and document all actions related to providing technical support to users.
Your role in the team
- Acceptance, recording, and initial analysis of fault reports and service requests via telephone, ticket systems, and email.
- Conducting remote fault analysis and troubleshooting in the areas of software, user accounts, hardware, and network infrastructure.
- Categorization, prioritization, and processing of tickets as well as escalation of complex issues to downstream support and specialist departments.
- Proactive communication with users regarding processing status, inquiries, solution approaches, and measures.
- Creation, maintenance, and further development of knowledge bases, FAQ documentation, and technical manuals.
- Monitoring of systems and applications as well as coordination of field service deployments in case of disruptions and technical incidents.
- Carrying out installations, maintenance work, repairs, and hardware exchanges on-site.
- Complete documentation of all support, service, and maintenance activities in accordance with internal processes and quality standards.
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Our expectations of you
Education
- Completed technical or IT-related degree or a comparable qualification.
Qualifications
- Proficient in ticketing and remote support tools as well as common IT systems.
- Ability to analyze technical problems in a structured manner and communicate them clearly.
- High service orientation, team spirit, and confident interaction with users.
- Independent working style, reliability, and willingness to occasionally undertake on-site assignments.
- Proficient in spoken and written German and English.
Experience
- Relevant professional experience in IT support, Service Desk, or technical field service.
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What we offer
- A permanent employment contract.
- 5 days full-time (40 hours).
- Professional support up to the start of the project and beyond.
- We are open, honest, direct, friendly, and straightforward in our interactions with each other.
- They expect the nicest clients.
- Appreciation and a work atmosphere that fosters good energy.
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Job Locations
This is your employer
IndustrieAlpine GmbH & Co KG
IndustrieAlpine ist ein inhabergeführtes Unternehmen, das seit Jahrzehnten national wie international am Markt präsent ist und zu den führenden Inspektoren- und Ingenieurgesellschaften gehört. Qualität, Sicherheit, Gesundheits- und Umweltschutz sind zentrale Anliegen unserer Unternehmenspolitik und bestimmen unser Handeln.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Support Specialist
- Location
- Gotha
- Working Model
- Onsite
- Diversity
- Open for all genders
