Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests in 1st Level support, perform software installations, set up clients and networks, and assist with hardware distribution and user instructions directly at the client site.
Job Technologies
Your role in the team
- Acceptance and processing of IT requests directly at the customer's site.
- 1st level support for standard issues, focus on handling.
- Support for client hardware, Windows, Office, printers.
- Setup of laptops and smartphones.
- Software installations on client systems.
- Setup of workstations, relocation.
- Hardware output, rental operation.
- Usage instructions at the customer's site.
- Working on infrastructure (network, servers, storage) according to instructions.
- Ticket classification and documentation.
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Our expectations of you
Education
- An IT qualification or comparable certification.
Qualifications
- Knowledge of Windows and Office.
- Very good knowledge of German.
Experience
- Experience with current client hardware (laptop, tablet, smartphone).
- Experience with ticketing systems.
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What we offer
- You are working on an IT project for a public client at the federal level and are already involved in the preparatory phase before the project starts, including security clearance (SÜ2) as a prerequisite for operational deployment.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Akkodis Germany GmbH
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service employees
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
