Job
- Level
- Experienced
- Location
- Schermbeck
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will provide 1st and 2nd level support, address IT incidents, manage user accounts in Active Directory, and assist with IT security measures and technical projects.
Job Technologies
Your role in the team
- For our Department I - Central Services, we are immediately seeking an IT Support Staff (m/f/i) for 1st and 2nd level support as well as the technical management of our IT workstations and systems.
- The responsibilities include, in particular, user support, handling and resolving IT issues, assisting with the administration of user accounts and permissions, as well as participating in IT security measures and technical IT projects.
- Support & Ticket Management: Central point of contact for employees (1st and 2nd level). Recording, prioritizing, and documenting all IT requests in the ticket system.
- Complex error analysis & troubleshooting: Independent diagnosis and resolution of system-wide and non-standard hardware and software issues. Analysis of logs and system messages. Decision-making regarding escalation to 3rd-level support or external partners.
- System Administration (Infrastructure & M365): Management of users, permissions, and Group Policies in Active Directory as well as in Microsoft 365. Support of networks, VPN, WLAN, and VoIP telephony. Conducting software deployments, updates, and patches.
- Hardware & Client Management: Setup, configuration, and deployment of workstation systems, mobile devices, and peripherals. Support with IT procurement and inventory management.
- Documentation & Consulting: Advising IT users and maintaining technical documentation and the IT knowledge base.
- Support in implementing and complying with existing IT security policies.
- Implementation and documentation of prescribed IT security measures.
- Support in raising employee awareness for IT security.
- Consideration of IT security requirements when processing support requests and setting up IT workstations.
- Support of employees in the use of hardware and software.
- Setup, configuration, and handover of IT workstations.
- Fault diagnosis and independent troubleshooting of workstation systems, mobile devices, and peripheral devices.
- Support with setting up and using mobile devices.
- Training and support for users with technical questions.
- Support with workplace changes, device swaps, and the commissioning of new IT workstations.
- Support in the practical training of apprentices in the field of IT Specialist for System Integration.
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Our expectations of you
Education
- Completed vocational training in the IT sector, preferably as an IT specialist for system integration, or a comparable qualification.
Qualifications
- Very good written and spoken German skills (at least C1 level).
- Good knowledge of Windows OS and Microsoft 365, basic knowledge of Linux.
- Proficient handling of hardware, peripherals, and workstation systems.
- In-depth knowledge of Active Directory (user/rights management), DNS, and DHCP.
- In-depth knowledge of the technical dependencies between client, server, network, directory, virtualization, and application systems.
- Knowledge of networks (WLAN, VPN, Firewall) and VoIP systems.
- In-depth understanding of cross-system IT dependencies (Client/Server).
- Good knowledge of virtualization (preferably Proxmox VE) and the Microsoft 365 Admin Center.
- Knowledge in handling terminal server services (e.g., Citrix).
- Knowledge of HCL Domino/Notes is desirable.
- Willingness to familiarize oneself with community-specific technical procedures.
- Trainer aptitude certificate (AdA) or the willingness to acquire this qualification.
- Strong service and customer orientation.
- Enjoyment in dealing with people as well as a friendly and approachable demeanor.
- Good communication skills and the ability to convey technical issues clearly.
- Independent, structured, analytical, and solution-oriented way of working.
- Reliability, sense of responsibility, and team spirit.
- High willingness to learn and readiness to familiarize oneself with new IT systems and specialized procedures.
- Flexibility and willingness to adapt to different tasks and changing requirements.
- Calm and solution-oriented action even in the event of disruptions and increased support workload.
- Technical understanding and interest in IT security.
- Class B driver's license.
Experience
- Experience in IT end-user support as well as in handling ticketing systems and IT documentation (desirable).
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What we offer
- Attractive remuneration in pay grade 9a TVöD-VKA or comparable civil servant salary (pay grade A 9 LBesG NRW), provided that the personal and collective agreement / career law prerequisites are met.
- A varied and responsible workplace with room for your own ideas and innovative solutions.
- Collaboration within a dedicated and collegial team with a appreciative working atmosphere.
- A future-proof employment in the public sector with additional benefits, such as a company pension scheme without personal contribution for employees covered by collective agreements.
- Provision of an annual special payment and the possibility of performance-based remuneration based on TVöD-VKA.
- Attractive and diverse opportunities for further training and professional development.
- Flexible working hours within a flexitime framework from 6:30 AM to 8:00 PM.
- 30 days of annual leave.
- Support in balancing work and family life.
- Free parking spaces in the immediate vicinity of the workplace as well as good connections to public transportation.
- Access to an external employee consulting service as an anonymous and free support offer in all areas of life.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Gemeinde Schermbeck
The municipality of Schermbeck in the Wesel district is a respected administrative unit that focuses on local self-government. It promotes economic development in the region and provides services for its citizens. With an emphasis on efficient citizen services and digitalization, the municipality plays an important role in the economically strong region between the Lower Rhine, the Ruhr area, and the Münsterland.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support employees
- Location
- Schermbeck
- Working Model
- Onsite
- Diversity
- Open for all genders
