Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT inquiries via phone, email, or ticketing system, provide basic support, manage service tickets, and conduct routine maintenance along with on-site support for customers.
Job Technologies
Your role in the team
- For our clients…
- You handle inquiries (IT support, troubleshooting, orders) via phone, email, or ticket system.
- You create, edit, and delegate service tickets.
- provides IT Helpdesk ad hoc consulting for simpler issues,
- You also conduct on-site support appointments with our clients as needed.
- performs administrative tasks within the network (user management, etc.)
- perform installation, configuration, and troubleshooting in the client area
- as well as routine maintenance work on our clients' IT landscape, and you maintain the customer documentation.
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Our expectations of you
Qualifications
- Customer support, user assistance, and communication management,
- Windows operating systems (clients)
- Standard office applications and services (MS Office, etc.)
- Microsoft 365 (Fundamentals)
- Windows Server / AD (Basics)
- Microsoft Exchange (administrative fundamentals)Mac operating system (basics).
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Job Locations
This is your employer
Computer Manufaktur GmbH
Die Computer Manufaktur ist Systemhaus und IT-Dienstleister mit Sitz in Berlin Charlottenburg. In unseren Produkten und Services verbinden wir solides digitales Handwerk mit unserer Leidenschaft für Informationstechnologien.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Help Desk / First Level Staff
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
