Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Esslingen am Neckar
- Working Model
- Onsite
Job Summary
In this role, you will coordinate technician deployments, handle customer inquiries, and manage support tickets to ensure smooth IT service delivery and enhance customer satisfaction.
Your role in the team
- Efficient scheduling of technicians and handling all customer inquiries
- Coordination of technician deployments based on customer requests and service contracts
- Creating and assigning support tickets in our ticket system
- They serve as the interface between technicians and clients, ensuring smooth communication.
- Project Planning
- They ensure that technician deployments are well coordinated and that customers are satisfied through clear agreements and reliable appointments.
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Our expectations of you
Education
- Completed vocational training in the commercial sector (m/f/d) or in the information technology sector, or alternatively comparable professional experience.
Qualifications
- Enjoyment in organizing customer-oriented solutions and reliably managing IT services.
- Confident telephone communication with clients
- Friends in customer consulting and customer support
- Knowledge of the IT industry is desirable
- You demonstrate initiative, proactive thinking, and flexibility, actively contributing and developing creative solutions to optimize processes in IT service. As the first point of contact for our clients, you are the company's representative and present us professionally to the outside world.
Experience
- Experience in dispatching
- Experience with a ticketing system is an advantage
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What we offer
- Parking directly at the office, as well as public transport within walking distance
- Guaranteed further training
- Monetary Benefits
- Permanent contract
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Job Locations
About Your Employer
Mp-datentechnik Gmbh
MP-Datentechnik GmbH is a family-run IT system house based in Esslingen am Neckar, providing IT services and technical support to clients in the Stuttgart area since 1993. Their offerings include IT consulting, IT support, network technology, and the procurement of hardware and software.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT systems management specialist
- Location
- Esslingen am Neckar
- Working Model
- Onsite
- Diversity
- Open for all genders
