Job
- Level
- Lead
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Herzogenaurach
- Working Model
- Onsite
Job Summary
In this role, you manage external service providers in Application Management, ensure compliance with SLAs and budgets, conduct regular performance reviews, and optimize collaboration with partners.
Job Technologies
Your role in the team
- As a Lead Application Service Management, you are responsible for managing and developing external service providers within the Application Management domain.
- You act as the central interface between internal stakeholders and external partners, ensuring compliance with service levels, budgets, and contractual agreements.
- Manage and develop relationships with external service providers and vendors.
- Build and maintain long-term strategic partnerships.
- Führen Sie regelmäßige Servicebewertungen und Leistungsbeurteilungen durch.
- Ensure compliance with SLAs, KPIs, and contractual obligations.
- Support vendor selection processes (RFPs, contract negotiations).
- Review and approve vendor invoices in line with contractual agreements.
- Ensure cost transparency and adherence to budgets.
- Abstimmen mit der Finanzabteilung bei Unstimmigkeiten.
- Drive and align continuous improvement of invoice approval processes with Invoice Application Management Team.
- Track and monitor ongoing costs and forecasts in close alignment with the budget owners.
- Manage external partners responsible for ERP application operations and support.
- Coordinate incidents, service requests, and change activities.
- Manage and improve tools @PUMA supporting the Application Management Service process (e.g., SAP Solution Manager, SAP Cloud ALM, Jira Service Management).
- Control, drive and monitor the external AMS partner and make sure that SLA's are always met.
- Ensure stable and efficient application operations.
- Promote automation, standardization, and continuous improvement.
- Handle escalations and critical service issues.
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Our expectations of you
Education
- Degree in Computer Science, Information Systems, or a comparable qualification.
Qualifications
- Starkes Wissen in ITIL oder ähnlichen Frameworks.
- Strong communication and negotiation skills.
- High level of ownership and accountability.
- Analytical thinking and structured working style.
- Strong problem-solving and conflict management skills.
- Teamorientierte Denkweise mit ausgezeichneten Fähigkeiten im Stakeholder-Management.
- Fluent English is mandatory (Puma's corporate language); German or other regional languages are a strong asset.
Experience
- Several years of experience in IT Service Management or Application Operations.
- Nachweisliche Erfahrung im Vendor Management und in der Steuerung externer Dienstleister.
- Experience with budget, cost control, and contract management.
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What we offer
- PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.
- Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
- At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.
- To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions.
- Every decision is made by real people - with real judgment and accountability.
- We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.
- These functions have no influence on decisions in the application process.
- We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.
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Benefits
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Puma AG
At PUMA, we constantly seek to be faster. This applies not only to our support of the world's fastest athletes. We also work to be fast in our ability to adapt to and connect with the constantly changing world around us.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.9
Culture
4.7Workingconditions
3.6Engineering
3.3Career Growth
4.0
Lead Service Management ERP
- Location
- Herzogenaurach
- Working Model
- Onsite
- Diversity
- Open for all genders
