Job
In this role, you assist customers with technical inquiries in the field of mechatronics, develop solution concepts with internal departments, document support cases, and systematically analyze disturbances.
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Job technologies
Your role in the team
- In 1st Level Support, you assist our customers with technical issues in the mechanical and electronic environment via phone, email, or video call.
- You take incoming inquiries in a structured manner and handle them independently until they are resolved.
- In case of disruptions, operational questions, or technical issues, you will provide advisory support to our customers.
- Together with various internal departments such as SPS, Software, or Design, you develop suitable solutions.
- You systematically analyze error patterns and narrow down possible causes in a targeted manner.
- You document support cases carefully and derive improvements from them.
- Occasionally, you are also on-site for urgent cases. The travel activity remains manageable.
Our expectations of you
Qualifications
- You have a mechatronic background, e.g., as a mechatronics technician, electronics technician, or industrial mechanic.
- Ideally, you have a relevant further qualification, e.g., Meister, Technician, or similar.
- You confidently apply very good German and English language skills in your daily work.
- With your strong technical understanding, you quickly familiarize yourself with complex contexts.
- Your strong communication skills enable you to engage professionally with clients and internal teams.
- Teamwork is second nature to you, and at the same time, you convince through initiative.
- You approach challenges with a solution-oriented mindset and see yourself as a true 'problem solver'.
Experience
- Ideally, you have experience in the service sector as well as knowledge of SAP ERP or CRM systems.
What we offer
- At GEBHARDT, we prioritize the well-being and development of our employees.
- Appreciation and support in achieving professional goals are highly valued by us.
- The work-life balance and health of our employees are important factors for us, which is why we offer flexible working models, including home office, corporate health management, and attractive social benefits.
- To strengthen the sense of community within Team GEBHARDT, we regularly organize team-building activities and company events.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The Gebhardt Intralogistics Group is a renowned German provider of customized intralogistics solutions with over 70 years of experience. The company develops modular systems for conveyor and storage technology, as well as comprehensive concepts for warehouse automation and IT integration. Based in Sinsheim and with international branches, it serves customers from various industries, including manufacturing and e-commerce.
- Established Company
- Onsite, Hybrid
- Industry, Production
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