Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT issues, resolving hardware and software disruptions and advising colleagues both on-site and remotely, while qualifying support requests and improving processes.
Job Technologies
Your role in the team
- Together with the IT team, you assume responsibility for the smooth operation in the departments as well as the hardware and software used there, and actively work on resolving potential disruptions and errors.
- You are the first point of contact for all IT-related matters, providing advice with your extensive IT expertise and offering support both on-site and remotely.
- You qualify support requests up to targeted escalation to 3rd Level Support.
- You bring in your strengths and support us in the further development of our service processes as well as other IT topics.
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Our expectations of you
Education
- Successfully completed training in the field of IT specialist for system integration or a comparable qualification.
Qualifications
- Enthusiasm for IT and exceptional communication skills to assist others in problem-solving through a solution-oriented approach.
- Proficient handling of Windows operating systems as well as common hardware and software products.
- Fluent in spoken and written German.
- Strong service orientation and enjoyment in working with the team.
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What we offer
- 30 days of vacation per year.
- Vacation and Christmas bonuses.
- Funding by the HKL Academy.
- Good future prospects, diverse career fields, individual training and development opportunities at HKL AKADEMIE, and strong advancement opportunities.
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Benefits
Health, Fitness & Fun
More net
Job Locations
This is your employer
HKL BAUMASCHINEN GmbH
Mit über 150 Centern und mehr als 1.400 Mitarbeitern in Deutschland, Österreich und Polen sind wir der führende Anbieter bei der Vermietung, dem Verkauf und Service von Baumaschinen, Baugeräten und Equipment. Als großes Familienunternehmen sind wir uns unserer sozialen Verantwortung bewusst und setzen auf Fairness, Sicherheit und Nachhaltigkeit gegenüber unseren Kunden, unseren Mitarbeitern und unserer Umwelt.
Description
- Company Size
- 250+ Employees
- Founding year
- 1970
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Mitarbeiter IT Servicedesk
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
