Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Technologies
Your role in the team
- Professional processing of end users’ telephone and written fault reports.
- Recording of error reports in the ticket system and documentation of relevant information on the error reports including workarounds and known errors.
- Independent qualification of the faults and, if necessary, the associated forwarding to the relevant specialist departments.
- Coordination of hardware replacement, system downtime and on-site appointments including scheduling with all parties involved.
- Tracking incident reports and ensuring service level agreements.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Teamwork skills, a structured and goal-oriented way of working, strong social skills and an independent and solution-oriented mindset.
Experience
- Proven professional experience in 1st & 2nd level support.
- Experience in using common office software, very good knowledge of LAN/WAN disruptions, Windows 10 and MS Office 2016/2019.
- Knowledge of ticket systems and experience with Citrix and SINA notebooks is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st & 2nd Level IT Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
