Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you process customer inquiries via a ticket system and phone, manage IT workstations, support internal projects, and document the infrastructure.
Your role in the team
- Processing customer requests via ticket system and phone.
- Management of on-site workplaces and infrastructure
- Processing changes as well as executing and supporting internal IT projects.
- Documentation and Monitoring of IT Infrastructures
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Our expectations of you
Education
- Completed IT training or professional experience in IT support
Qualifications
- Knowledge of IT infrastructure components
- You thrive on collaboration and enjoy working on-site.
- High service orientation, strong communication skills, and team spirit
- Enjoyment of practical work and direct user contact
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What we offer
- 40 employees and over 20 years of experience
- A task with great development potential in an innovative company
- A permanent position in one of the most interesting and future-oriented industries
- Respectful, friendly, and appreciative working environment with great colleagues and short decision-making processes.
- Flat hierarchies and open-door policy
- Comprehensive onboarding and familiarization with the new role
- Option for remote work
- Modern and up-to-date IT equipment
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Nobix Group GmbH
The NOBIX Group is a medium-sized system house focused on comprehensive IT solutions for small and medium-sized enterprises in southern Germany. With around 230 employees at eight locations, the company offers an integrated portfolio that includes managed print services, IT infrastructure, IT security, and core applications such as DATEV and document management systems.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service employees
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
