Job
In this role, you serve as the first point of contact for technical support at docport practices, handling inquiries, updating documentation, and guiding on-site remote helpers are your main responsibilities.
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Your role in the team
- You are the primary contact for our docport practices and respond to our customers' inquiries in the shortest possible time.
- You are responsible for the technical support of our docport practices.
- You support us in updating and further developing our internal documentation, self-help articles, and guidelines.
- You lead our remote hands on-site team.
Our expectations of you
Qualifications
- Safe operation of PCs, including Office applications and web usage.
- Basic knowledge of network technologies such as TCP/IP, DNS, and DHCP (can be taught).
- Knowledge of macOS, Addigy, tomedo, and ClickUp is advantageous.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills and the ability to explain technical issues clearly.
- Customer-oriented attitude with a strong focus on customer satisfaction.
- Ability to work independently and the drive to continuously improve oneself and the company.
- Social fit with the team and a high level of alignment with the company's mission and vision.
- Hands-on mentality is a must.
- Willingness to learn from mistakes and eliminate chaos.
- Completed secondary school diploma (FOR).
- Very good German language skills and good English language skills.
Experience
- Experience with remote desktop tools and ticketing systems (training provided).
- Experience in dealing with customers and confident operation of computers are sufficient.
What we offer
- Core working hours from Monday to Friday, 8 a.m. to 6 p.m., divided among the team each week.
- An innovative start-up environment with a flat hierarchy and the opportunity to shape the future of outpatient medicine.
- Career advancement opportunities within the company with leadership responsibilities.
- Discounted lunch at our headquarters in Essen.
- Fair compensation with the possibility for remote and home office work in the course of employment.
- Apple company laptop and equipment.
- 30 days of paid vacation.
- Health check-ups at our docport practices as well as a free fitness membership.
- Joint team events and outings.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
docport GmbH is a physician-led company providing digital solutions for general and specialist practices. With a modular concept of hardware and software solutions, docport optimizes practice operations and enhances profitability.
- Startup
- Onsite, Hybrid
- Healthcare, Social Sector
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