Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Onsite
Job Summary
In this role, you take on 1st-level support by handling incident reports for various systems. You also assist 2nd level support and are responsible for user administration in banking applications.
Job Technologies
Your role in the team
- You are responsible for the 1st-level support for our employees.
- You handle the acceptance and qualification of disturbance reports for various systems via a ticketing system.
- They monitor Service Levels and support colleagues in 2nd Level Support.
- You are responsible for user administration in banking applications.
- You are co-responsible for the exchange of hardware.
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Our expectations of you
Education
- You have successfully completed your training in the IT field (IT specialist / IT specialist / IT management assistant / IT management assistant) or a comparable qualification and possess knowledge in the administration of Windows operating systems as well as their installation, configuration, and troubleshooting methods, in Microsoft Office products, in mail systems (Outlook), in LAN, WAN, and client-server architectures, and in communication protocols (IP).
Qualifications
- Additionally, you possess: strong communication skills as well as customer-oriented thinking and actions, persuasiveness and assertiveness, a willingness for continuous learning in changing system environments, flexibility, resilience, team spirit, and a Class B driver's license.
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What we offer
- You can expect an interesting and varied activity at one of the largest and most successful savings banks in the heart of Aachen.
- We offer flexible working time models within a 5-day week, the possibility of remote work, and 32 days of vacation.
- Additionally, you will have days off with us on Christmas Eve, New Year's Eve, and Rose Monday.
- We foster an open and appreciative corporate culture and independent work within a competent team of specialists.
- You will receive comprehensive onboarding, a variety of opportunities for personal, professional, and methodological development, and the potential for growth.
- In addition to an attractive and transparent salary in accordance with TVöD, complemented by a fair variable component and comprehensive social benefits, we offer you a secure workplace, company pension scheme, and asset-building benefits.
- Enjoy Jobrad leasing, the Deutschland-Ticket or a travel allowance, a personal AI assistant, comprehensive health management, company restaurant, unforgettable events, as well as attractive conditions and discounts for our employees and much more.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Sparkasse Aachen
Founded in 1803, Sparkasse Aachen is an established financial institution specializing in providing financial services for private and corporate clients. Their offerings range from loans and insurance to investment loans and digital transformation support.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
User Help Desk staff
- Location
- Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
